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SHIPPING & RETURNS

SHIPPING POLICY

We offer free express shipping Australia-wide on all orders via Australia Post.


We currently do not offer international shipping.

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Orders are typically dispatched within 3 business days of purchase.


Delivery usually takes a few days after dispatch, but timing may vary depending on Australia Post’s service times and your location.

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You’ll receive a tracking number once your order has been shipped so you can follow its journey to your door.

RETURN & EXCHANGE POLICY

We want you to love your jewellery. If you change your mind, you can return your item within 14 days of delivery.

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Change of Mind Returns

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If you've simply changed your mind:

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  • You must notify us within 7 days of receiving your order.

  • The item must be unopened, undamaged, unworn, and in its original packaging.

  • Return shipping costs are your responsibility.

  • We recommend using a tracked service, as we are not responsible for lost return parcels.

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Once we receive and inspect the returned item, we will issue either (depending on your choice):

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  • A store credit, or

  • A refund (excluding original shipping fees, if any)​

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Non-Returnable Items

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  • Items returned in used, damaged, or unoriginal condition

  • Items without the original security tag attached and untampered

  • Items which have not been notified to us within 7 days of receiving order

 

Exchanges

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If you'd like to exchange an item:

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  • Please contact us first to check stock availability.

  • Exchange shipping costs will be at the buyer’s expense unless the product is faulty.

 

Faulty or Damaged Items

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If your item arrives damaged or faulty:

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  • Please email us at contact@didomenica.com.au within 3 days of receiving your order.

  • Include your order number and clear photos of the fault.

  • If confirmed, we will cover return shipping and issue a replacement.

WARRANTY POLICY

All jewellery comes with a 3-month warranty from the date of purchase. This covers manufacturing faults or defects only. The warranty does not cover:

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  • General wear and tear

  • Tarnishing, fading, or discolouration

  • Damage caused by misuse, impact, water, perfume, or chemicals

  • ​The gemstones 

 

 Upon receiving items returned under warranty, we’ll assess the item and, if approved, offer a replacement, repair, or store credit at our discretion.

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